Frequently Asked Questions

Please carefully read our most Frequently Asked Questions for clarifications about your reservation. If you are still unclear about information pertaining to your reservation please contact us.

Where do I find the prices?

Get a free quote by providing us with your pickup location, destination address, the date, and time either online through our website or give us a call. The initial quote will includes taxes, tolls, and gratuity to your driver. If you choose to add any services these will be added on at the booking stage.

Reserve Now

Can I book a ride for someone else?

Of course. During the booking process, simply provide the name, email address, and the mobile number of the person you are booking for when finalizing your booking with us.

Reserve Now

What is the refund & cancellation policy?

Cancellation of a guaranteed reservation must be made 24 hours prior to the pick-up time to secure full refund. Between 24 to 12 hours before the trip's pick-up time ONLY 75% of the trip's cost can be used toward a new reservation. Between 12 to 3 hours before the trip's pick-up time ONLY 50% of the trip's cost can be used toward a new reservation. Below the THREE hour mark, 100% of the cost of trip paid is forfeited. Vans require 24 hour cancellation notice. No shows and cancel on locations (or within THREE hours) will be charged the full cost of the reservation.

Cancel Booking

Reservation terms and conditions

1. All deposits are NON refundable.
2. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. Sanitation fee is $250.00 for hazardous waste.
3. Drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate the trip without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our limousines.
4. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).
5. Not responsible for articles left in the limousine.
6. Vehicles cannot be loaded beyond seating capacity.
7. Delays/Breakdowns/Interruptions/Extensions: we will not be liable for the delays or cancellations caused by the act of god, public enemy, act of terrorism, authority of law, quarantine, riot, strikes, accidents, breakdowns, bad road conditions, storm or weather conditions beyond its control. In the event of an unexpected delay, a breakdown, unexpected extension from previous passengers, or other unavoidable or intended interruption, we will make sure that you are served transportation adequately.
8. The driver of the vehicle will have the right to refuse to transport any person (s) or passenger (s) that is (are) intoxicated, unruly, or believed to be under the influence of any controlled substance.
9. For waiting-time, there is a 15 minutes grace period starting from the pick-up time. After that, an hourly rate of $115 is triggered at a minimum of 30 minutes from pick-up time and tracked at 15 minutes increments thereafter. For AIRPORT TRANSFERS, 30 minutes grace period for national flights and 1 hour for international flights. Afterwards, an hourly rate of $100 is triggered and prorated every 15 minutes from grace period and tracked at 15 minutes increments thereafter.
10. Additional stops are charged at $35 per stop. Additional stops that increase the trip's mileage are charged at $50 each beyond a total of 5 miles.

Reserve Now

Do you offer child seats?

Yes, child seats must be requested at the time of booking either online or over the phone. You may select from; Rear-Facing (Ages 0-3) Forward-Facing (Ages 3-7) Booster Seat (Ages 7-12)

Reserve Now

How do I add extra stops to my ride?

Extra stops can easily be added to reservation by contacting our booking team at (203) 615-1497. If you wish to make one or more stops with wait time during your ride, please advise the team accordingly.

Contact Us

How do I make changes to my booking?

Contact our Client Care team (203) 615-1497. Changes to a reservation may incur additional charges depending on the request.

Contact Us

What should I do if I forgot to add my flight info?

Contact our Client Care Team via [email protected] OR (203) 615-1497. All flights are tracked for drivers to arrive according to your flight arrival time.

Contact Us

What if my flight is delayed or diverted?

No need to worry, drivers are tracking your flight and they know exactly when the flight will be arriving.

Learn More

Can't find the answer? Ask Us

For All Your Events & Travel Plans Contact Us To Reserve

Prestige ProLimo offers superb limo service in the Tri-State Area. We provide premier service to airports, weddings, casinos, sport events, proms or anywhere you need us to take you.

Call Now (203) 615-1497